Privacy Policy

1. Overview

This privacy policy sets out how Caroline Henry Limited uses and protects information that you give when you use this website.

2. Duration of Policy 

We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

3. Childrens' Online Privacy

As a business-to-business website that is not open to non-business users (who can browse the website but not interact with it fully) then we feel it is highly unlikely we will have any data of minors that we store. If you feel we may have data belonging to a minor then please let us know and we will delete it immediately.

4. Data we collect about you

We may collect personal information about you that you give us, including, but not limited to:

i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide

This information will be taken from you at the time that you make a purchase through our online store, or make contact with us through the contact us page on our online profile.

We may collect non-personal information about you when you visit our site.

This may include (but is not limited to) the browser name you are using, the type of computer you are using, what service provider you are using and other similar information.

We use this information for the following reasons:

i) Process any orders you make through our ecommerce platform ii) Improve our products and services iii) For marketing our products and services to you iv) For market research

5.  Security

We are committed to ensuring that the data you provide is handled securely and we only use trusted providers to store and handle your data.  Similarly all data exchanges with us or our providers of sensitive data is handled over a SSL connection.

6. Third Parties 

We do not share, sell or exchange data with third parties save to the extent required to fulfil our services. We currently share data with Shopwired Ltd who run and administer our site, Google to monitor visitor numbers, visitor tracking and advertising interactions, Sagepay for processing of payments on their secure server, UK mail and other courier companies for delivery.  We reserve the right to amend this list from time to time to serve you better, but we will not divulge your information to third parties save for the purposes of fulfilling our services to you.

7.  Cookies

Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.

You may disable the use of cookies in your browser to stop this behaviour but it will limit the usefulness and utility of this website.

8. Links to other websites

You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.

9. Controlling your information

At any stage you are welcome to request details of any information we hold about you.  Similarly we will delete any information we have about you at your request.

If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.

May 2018

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